Responsible Gaming

NorthernLightsJoy supports safer play. This page provides Canada-focused guidance and help resources.

Play safely

Gambling should be entertainment—not a way to make money.
Only play with money and time you can afford to lose.
Avoid chasing losses; take breaks and set a firm stop time.
Do not play when stressed, upset, or under the influence of alcohol/drugs.
Age and location rules apply. In Canada, legal gambling age is generally 18+ or 19+ depending on province/territory.

Tools: limits, timeouts, and self-exclusion

If you use NorthernLightsJoy services that involve real-money gaming, you can request account safeguards by contacting us. Where available, we can help you set:

Deposit/spend limits (daily/weekly/monthly)
Loss limits and session time limits
Reality checks and activity statements
Cooldown/timeouts (short breaks)
Self-exclusion (longer-term account closure/blocking)

To request changes, email contact@northernlightsjoy.com (include your account email/ID and the limits or exclusion period you want). We may require verification to protect your account.

If you gamble with a provincially regulated operator, you may also be able to self-exclude directly through provincial programs (availability and process vary by province/territory).

Warning signs of a problem

Spending more time or money than planned
Borrowing money or selling things to gamble
Hiding gambling, lying, or feeling guilt
Chasing losses, irritability when trying to stop
Gambling harming work, school, relationships, or finances

If you notice these signs, consider setting stricter limits, taking a timeout, self-excluding, and contacting a professional support service.

Canada help resources (confidential support)

Ontario: ConnexOntario — connexontario.ca
British Columbia: GameSense / BCLC supports — bcresponsiblegambling.ca
Alberta: Alberta Health Services — ahs.ca
Québec: Loto‑Québec (help and self-exclusion info) — lotoquebec.com
Manitoba: Addictions Foundation of Manitoba — afm.mb.ca

If you’re outside these provinces, search your province/territory for an official “problem gambling helpline” or “responsible gambling” service, or ask your local health authority.

Contact

NorthernLightsJoy Inc. — Corporation (British Columbia, Canada)

Suite 900, 1055 W Hastings St, Vancouver, BC V6E 2E9, Canada

Email: contact@northernlightsjoy.com | Phone: +1 778 384 9162

GST/HST BN: 813572946RT0001

BC Registration/Inc. No.: BC9812746

This page is for informational purposes and is not medical, legal, or financial advice. If you are in immediate danger or crisis, call 911.