Age Verification Policy

Our website and services are intended for people who are at least the legal age to access age-restricted goods/services in their province or territory of residence in Canada (typically 18+ or 19+). By using northernlightsjoy.com, you confirm you meet this requirement.

1) Age-gating and verification methods

We use reasonable measures to prevent underage access and purchases, which may include:

• an age-gate/age affirmation when entering the site;
• collecting date of birth at account creation or checkout;
• verification checks (automated or manual) using information you provide (e.g., name, address), and/or requesting government-issued ID for review where permitted;
• checks tied to payment and shipping information where applicable.

We do not guarantee that every underage attempt will be detected, but we continuously improve our controls.

2) If you are underage

If we determine or reasonably suspect that you are under the applicable legal age, we may:

• block access to age-restricted areas or transactions;
• refuse, cancel, or void orders and/or issue refunds where appropriate;
• disable or close your account; and
• retain limited records as required to comply with law, prevent fraud, and enforce this policy.

3) Suspected underage accounts and re-verification

If an account appears underage or inconsistent (e.g., conflicting date of birth, unusual activity, chargeback/fraud signals), we may temporarily restrict features, pause fulfillment, and request additional proof of age. If you do not provide requested verification within a reasonable time, we may keep restrictions in place or close the account.

4) If you were incorrectly blocked

If you believe you were blocked in error, contact us and include your name, account email, and the province/territory you are in. Do not send government ID by email unless we specifically request it and provide secure instructions.

5) Contact