Privacy Policy

1) Scope

This Privacy Policy explains how NorthernLightsJoy Inc. collects, uses, discloses, and protects personal information when you use northernlightsjoy.com and related games/services (the “Services”). We aim to meet Canadian privacy expectations, including PIPEDA and applicable provincial laws.

2) Personal information we collect

• Account & support: name/username, email, login identifiers, communications, and support tickets.
• Gameplay & community: game progress, settings, in-game actions, chat or user-generated content (if enabled), reports/feedback.
• Device & analytics: IP address, approximate location (from IP), device identifiers, OS/browser, crash logs, performance, and usage analytics; cookies or similar technologies on the website.
• Purchases: transaction identifiers, items purchased, and purchase status. Payment card details are typically processed by payment providers; we do not store full card numbers.

3) Why we collect it (purposes)

• Provide and operate the Services, create accounts, and save progress.
• Process purchases, prevent fraud, and manage refunds/chargebacks.
• Improve gameplay, reliability, and user experience (analytics, debugging).
• Communicate with you about service updates and respond to requests.
• Maintain safety, enforce rules, and comply with legal obligations.

4) Consent and legal basis (Canada)

Under PIPEDA, we generally rely on your consent (express or implied) depending on the context. We may also process information as necessary to provide the Services you request, for security and fraud prevention, and to meet legal requirements. You may withdraw consent (subject to legal/contractual limits) by contacting us.

5) Sharing and disclosures

We may share personal information with service providers that help us run the Services (hosting, analytics, customer support, payment processing), subject to contractual safeguards. We may disclose information to comply with law, respond to lawful requests, protect rights and safety, or in connection with a business transaction (e.g., merger), with appropriate protections.

6) Cross-border processing

Your information may be stored or processed outside Canada (for example, where our vendors operate). When this occurs, it may be subject to the laws of those jurisdictions. We use reasonable safeguards and vendor controls to protect information.

7) Retention

We keep personal information only as long as needed for the purposes described above, including to meet legal, accounting, and security requirements. We then delete, anonymize, or securely dispose of it where feasible.

8) Security

We use administrative, technical, and physical safeguards designed to protect personal information (e.g., access controls, encryption in transit where appropriate, monitoring). No method of transmission or storage is completely secure.

9) Your rights (Canada)

• Request access to your personal information and information about our use/disclosures.
• Request correction of inaccurate or incomplete information.
• Withdraw consent, subject to legal/contractual restrictions.
• Ask questions or lodge a complaint with us; you may also contact the Office of the Privacy Commissioner of Canada.

10) Contact us